Listening: Dictating information Listen to the five telephone conversations and fill in the gaps. Dialogue 1: The later train leaves at and arrives at . Dialogue 2: The woman’s credit card number is and the security code is . Dialogue 3: The total price is pounds. VAT: % Dialogue 4: The customer’s address is: Plas 12, Road, Aberaeron, . Dialogue 5: The woman’s phone number is . The company’s web site is . Match the phrases Match the parts to create common telephone phrases. 1. Sorry, I must have A your name. 2. It was nice B back to you. 3. I’m afraid I didn’t catch C leave a message? 4. Would you like to D dialled the wrong number. 5. I’ll just read that E talking to you. Listening: Recorded messages a) Choose one of the situations below and tick (✔) one of the boxes. Now listen to the recorded information and write down which number you would have to press. b) Listen again and choose the correct number for each query. No. You have received an invoice for a printer you bought and think you have been overcharged. You ordered a printer and want to know when it arrives. You ordered a new printer cartridge, but you’ve just realised you ordered the wrong type. You are thinking of buying a wireless printer, but you need some advice. Your printer has a paper jam which you are unable to fix yourself. You have heard that XACT Printers is looking for Saturday staff, and you’re interested in applying. c) In groups of three, use the situations above and improvise telephone conversations like the one below. Take turns being the caller, the person you want to speak to and the person connecting the calls. A: Good morning, XACT Printers. How can/may I help you? B: Hello, my name is … . I’ve got a question about an invoice. A: Just a moment. I’ll put you through to our Accounts Department. B: Thanks. C: Good morning, XACT Accounts Department. What can I do for you? 3 23–27c 4 5 28c 93 Nur zu Prüfzwecken – Eigentum des Verlags öbv
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