W Useful tips Beginning Refer to an e-mail you have received from the person you are writing to. Language Use informal language. Questions Ask about some personal news in the first paragraph. You can use direct questions. Contractions Contractions (e.g. can’t) are common in personal e-mails. Punctuation You can use exclamation marks to emphasise something, but not too often since native English speakers hardly ever use exclamation marks in written language. Sample informal e-mail Re.: Coming to Austria Dear Caroline, Great to hear from you again after all this time! I am really glad that you and your family are finally coming to Austria in a few months. How are things in France, how is school? I hope everything is OK. Back to your holidays in Austria. You asked about places to see. A city you should definitely visit is Vienna, our capital. Here are some of Vienna’s most important sights: First off, there is St Stephen’s Cathedral, which is situated directly in the city centre. You should also see Schönbrunn Palace and its huge park. The palace is one of the most significant cultural monuments in Austria and was used as the summer residence of the Habsburg rulers. Schönbrunn Zoo is also great fun with thousands of animals, and you should also take a ride on the Ferris Wheel in the Prater. I hope you will also have time to come and visit us in Salzburg. We would really like to see you and if there’s enough time we could spend a few days together. Salzburg is beautiful. Depending on the weather I would also recommend a hiking trip to the nearby mountains. Write back soon and tell me about your plans. Hope to hear from you soon. Best wishes, Lena E-mails of complaint Page 43 Sample prompt You have bought a new SUMSOKIA N901 mobile phone at TECHSTORE, 32 Tower Street, London, SW12, but it cannot be switched on. You decide to write an e-mail of complaint. In your e-mail of complaint you should • describe what you bought where and when, • explain the problem, • persuade the store manager to solve the problem. Write around 200 words. 2 146 Writing guide Nur zu Prüfzwecken – Eigentum des Verlags öbv
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