24 B2 | 7. Klasse | Unit 04: On the move The whole experience was highly unpleasant, and I believe that I am entitled to (8) payment / compensation. If I do not receive a (9) message / reply to this email within the next three days, I will hand this case over to my legal representative and (10) ensure / demonstrate that my experience is covered in the local press. I look forward to hearing from you. Yours faithfully, Olga Dimcová Group Leader, Connecting Youth Adventure Camps Writing tip In a formal email, there are certain standard phrases that you are expected to use, for example I am writing to… to announce the purpose of your email and I look forward to hearing from you before you sign off. You should try not to reformulate these phrases. Circle the correct options to complete Olga’s email. In an email of complaint, you should: be polite but firm be specific about the situation you are complaining about state what you expect the recipient to do now Identify these elements in the email above. a b Write an email of complaint to a hotel. When you went on a family holiday abroad last month, the hotel did not have rooms for you although you had booked in advance via their website. You ended up staying at a different hotel. Because your English is better than theirs, your parents have asked you to write a letter of complaint to the hotel in which you describe your experience with the hotel illustrate what the missed booking meant for your parents financially explain what the hotel should do for you now Write around 250 words. Download a sample text if you need help. Nur zu Prüfzwecken – Eigentum des Verlags öbv
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