23 B2 | 7. Klasse | Unit 04: On the move 0123456789101112 B A acceptable E compartment I insure M scheduled B accurate F encounter J platform N tendency C conductor G ensure K prior O valid D comfort H fare L punctuality Writing your own email of complaint The following tasks will help you to prepare to write your own email of complaint. Study the prompt and read the email of complaint about an airline’s customer service, then do the tasks. WRITING 6 You work as a group leader for an organisation that organises youth camps abroad for Austrian students. When you returned to Austria with a group of teenagers last week, your flight was delayed by three days. Write an email of complaint to the airline in which you describe your experience with the airline illustrate what the delay meant for you financially explain what the airline should do for you now Write around 250 words. Olga Dimcová <oldim@cyac.org> Budget Air Customer Services <customers@budgetair.com> Compensation for flight delay From: To: Subject: Dear Sir or Madam, I am writing to (1) complain / explain about the way Budget Air handled a flight delay when I was returning to Austria from a summer language week in Malta with a group of 19 teenagers. I am afraid I had a very negative experience with Budget Air, and I regret to inform you that your staff at Valletta airport were (2) inhospitable / unhelpful throughout. When I arrived at the airport with my students, we were told that the flight had been (3) cancelled / abolished. I went to the Budget Air (4) shop / counter immediately and asked the agent there if the airline would at least provide (5) amenities / accommodation for the night. She told me to find a hotel myself. When I managed to find a hotel that had enough beds (6) empty / available for all of us, I had to pay with my personal credit card. I also had to purchase food for my students, who are too young to have credit cards and had run out of cash. All in all, I spent a (7) considerable / consistent amount of money. Nur zu Prüfzwecken – Eigentum des Verlags öbv
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