24 B1 | 5. Klasse | Unit 05: Reach out! Read the information about Crisis Text Line. Some words are missing. Choose the correct word (A–O) for each gap (1–12). There are two extra words that you should not use. Write your answers in the boxes provided. The first one (0) has been done for you. LANGUAGE IN USE 4 Texting that saves lives Everybody loves texting, but who would have thought that a text message can save somebody’s life? There is an organisation called Crisis Text Line which provides (0) health support around the clock for (1) in the United States, Canada, UK and Ireland – by text message. How does it work? People who are experiencing a crisis in their lives can (2) to a crisis counsellor, who usually replies within five minutes. They then text (3) and forth with the counsellor, and the counsellor helps them to sort through their feelings by asking (4) and actively listening. The conversation ends when both the texter and the counsellor feel that the texter is now in a (5) place. Sometimes the counsellor refers the caller to a mental health (6) for help. The text conversations last for 15 to 45 minutes. Why use text messages for counselling? Texting is (7) and comfortable, especially for young people. It is also very private; no one hears you when you are texting (8) . In addition, Crisis Text Line is very user-friendly because you don’t even have to (9) an app. You can simply start texting. Unlike email, texting is real-time, which makes it a much more powerful tool for helping people. What is special about the technology behind the Crisis Text Line? Crisis Text Line uses an algorithm that sorts incoming text messages based on how (10) the texter needs help. Crisis Text Line also processes a lot of data, which they hope will be used to offer this (11) to people who need it. Many people think texting is dangerous, and maybe they are right to be critical. Just remember that under certain (12) , texting can really help. It can be a real life changer. 0123456789101112 G A back D expert G mental J quietly M safe B circumstances E familiar H properly K reach out N service C download F free I questions L result O urgently Nur zu Prüfzwecken – Eigentum des Verlags öbv
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