Explore speaking: Telephoning When you answer the phone at work, your language and telephone manner may be the first impression a new customer gets of your company. 1 What do you think is important to make a good impression? 2 Have you had positive or negative experiences when calling a company on business? Talk in pairs. Listen to the two telephone conversations. What is the situation in 1? And in 2? 30 31 a 3pn8it 19 Note: When people say phone numbers in English, they say one number after the other, e.g. five – four – three – three and never fifty-four thirty-three. The number 0 is usually pronounced oh in British English, while in American and international English, zero is used. Receptionist: (1) Flint and Company, good afternoon, Carrie speaking. (2) What can I do for you? Axel: (3) Hello, my name is Axel Kurz, I’m calling from Austria. Receptionist: Sorry, I can hardly hear you, it’s a bad line. (4) Could you repeat that, please? Axel: Yes, of course. (5) I’m Axel Kurz from Graz in Austria and (6) I would like to ask about an internship. Receptionist: Oh, hello, Mr Kurz! (7) I’ll put you through to John. He’s in charge of internships. It’s ringing for you now. (8) Hold the line, please. … (9) I’m sorry, there’s no reply. John might be in a meeting. Would you like to try again in an hour or so? Axel: No problem. I’ll do that. (10) Bye. Receptionist: Bye. Axel Kurz, an Austrian student, is calling a company in Wales to ask about an internship. 1 Martin: (11) Good morning. Atlantic Metals, this is Martin speaking. (12) How can I help you? Sabine: Good morning. (13) This is Sabine Gasselich speaking. (14) Could I speak to Mr Mahon in the export department? Martin: Certainly, madam. His extension is 274. (15) I’m trying to connect you … (16) I’m afraid the number’s engaged. Would you like to hold? Sabine: Erm, I don’t think so; this is a long-distance call. I’m ringing from Innsbruck, Austria. Martin: Oh, I see. (17) Would you like to leave a message? Sabine: Yes, please. (18) Could you ask Mr Mahon to call me back? Martin: Of course, no problem. (19) Do you think you could spell your name for me? Sabine: Yes, it’s G-A-S-S-E-L-I-C-H from Kowalski Metals, and the number is 0512 2630104. Martin: And the country code for Austria is 0043, isn’t it? Sabine: Exactly, and you know, you leave off the zero for Innsbruck, don’t you? Martin: Oh yes, I do. Mr Mahon will call you back as soon as possible. Sabine: Thank you. (20) Good bye. Martin: You’re welcome. (21) Bye now, Ms Gasselich. Martin works for Atlantic Metals in Ireland. 2 61 Language skills Extras Explore 4 Work, work, work Nur zu Prüfzwecken – Eigentum des Verlags öbv
RkJQdWJsaXNoZXIy ODE3MDE=