Enquiry What is it? – w ritten by prospective customers who want to find out more about a product or service – s tates reasons for interest in product or service – c ontains questions enquiring about product or service – e nquiries can also be made by telephoning, using a contact form on a website, … What language to use? – for written enquiries follow guidelines for formal letter or email – polite, short and to the point – see p. 200 for useful phrases Sample enquiry Date: 10 Oct 20__ To: pensionschneeflocke@arlberg.com From: diane.crimble@fssl.com Subject: Vacancies February, March 20__ Dear Sir / Madam, We are a small financial services company in South London. As part of a team-building project we are planning a five-day skiing holiday for our staff. We saw your advertisement in an English travel magazine and were impressed by the look and location of your guesthouse as well as the many facilities you offer. For this reason we would like to know whether you have vacancies in February or March next year. Would you be able to accommodate up to 25 people and do you offer a special rate for block bookings? In addition we need to know whether you have spa facilities at your hotel and if you would be able to cater for vegetarians (several of our staff don’t eat meat). We would be delighted to spend our outdoor endeavour week at Pension Schneeflocke and are looking forward to hearing from you as soon as possible. Yours faithfully, Diane Crimble Body: state the reason for writing and detail what you need Close: thank in advance and end with a call to action Signature Complementary colse Opening: briefly intoduce yourself/ your company and indicate where you came across the company you are contacting Writing coach 199 W Writing guide Nur zu Prüfzwecken – Eigentum des Verlags öbv
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