Statements True False First four words 0 One study found that most executives are aware that empathy is linked to positive business outcomes. 1 One of the benefits of having a caring work environment is that staff are more resilient. 2 According to research, staff will readily adopt new measures to improve company culture if management follow them. 3 When people witness positive behaviours, there is a strong possibility they will mirror them. 4 Staff need to understand that learning how to empathise is an achievable goal. 5 Managers can discourage ‘imaginary norms’ in the workplace by rewarding staff who show that they don’t endorse them. 6 A broad range of groups tend to allocate additional responsibilities to staff who form strong connections with colleagues. 7 Betsy Levy Paluck discovered that students with the greatest influence on students’ behaviour had never been in leadership roles before. 8 Management should utilise staff who possess certain attributes to help change company culture. In a recent survey Listening You are going to listen to the manager of a travel agency talking to an apprentice about ecotourism. First you will have 45 seconds to study the task below, then you will hear the recording twice. While listening, match the beginnings of the sentences (1–7) with the sentence endings (A–J). There are two extra sentence endings that you should not use. Write your answers in the spaces provided. The first one (0) has been done for you. After the second listening, you will have 45 seconds to check your answers. TASK 1 57 42k3wh 0 In the 1980s, Jay Westervelt was the first person to . 1 Westervelt highlighted that the hotel industry was attempting to . 2 Nowadays a common error people make is to . 3 The travel company Intrepid Travel was one of the first to . 4 The Canadian firm G Adventures helps to . 5 Much Better Adventures ensures that the majority of the cost goes to . 6 The trekking and climbing company Adventure Alternative aims to . 7 Global Himalayan Expedition gets travellers to . A 177 E Preparing for final exams Nur zu Prüfzwecken – Eigentum des Verlags öbv
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