Across cultures: Dealing with conflict What would you do in these situations? ■■ You’re working on a project together, and your classmate criticises your work to your teacher. ■■ Your brother or sister paints your shared room in a colour you hate. ■■ A close friend stops calling you. ■■ Your mother really annoys you when you’re out shopping together. Listen to Ayse talking about conflicts. Match each section 1–4 to topics A–D. A parents and children B dealing with tension C work issues D talking openly In pairs, choose A or B to complete each sentence. 1 If a customer is unhappy, Ayse: A talks about the problem with them. B avoids the problem. 2 If her husband’s family have a problem: A they try to solve it. B they ignore it. 3 Ayse’s mother: A doesn’t get involved in her life. B tells her what to do. 4 Ayse says that people in Turkey: A tend to say what they think. B don’t argue in public. What differences does Ayse mention between how people deal with conflict in England and Turkey? Who is Ayse talking about in 1–7? 1 They often don’t try to resolve the conflict. 2 I would still always show him respect. 3 People have a lot more arguments and disagreements. 4 I wouldn’t shout or swear at him, but I would argue my case. 5 If someone’s done something which causes tension, nobody says anything. 6 We still have quite angry rows. 7 I’ll discuss it with them, and usually we’ll reach a compromise. Test each other in A/B pairs. A, say the nouns; B, try to remember the verbs. Then change roles. Example: A: conflict? B: resolve conflict Listening 27 28 36 5wj7ig a b Ayse is from Turkey. She lives in England with her husband and two children and works as a hotel manager. c Vocabulary Dealing with conflict 29 a b 72 Language skills Extras Explore 6 Sorting things out Nur zu Prüfzwecken – Eigentum des Verlags öbv
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