The present perfect simple and progressive link the past and present. Read the sentences and discuss the questions below. Grammar Present perfect simple and progressive 13 1 Grammar reference and practice, p. 158 A Present perfect simple: have/has + past participle B Present perfect progressive: have/has + been + -ing I’ve written two emails, but I haven’t received a reply. I’ve just ordered you a replacement copy. I’ve been waiting to speak to someone for ten minutes. I’ve been trying to contact you for two weeks now. 1 In which sentences, A or B, does the speaker want to emphasise: A how long something takes? B the result of a finished activity? 2 Which form (present perfect simple or progressive) can you use to talk about the number of times something happened? Complete this extract from a complaint to an online technology store. Which verbs are present perfect simple? Which are present perfect progressive? 14 a … I ordered a gaming keyboard from your site on February 12 this year. Unfortunately, when it arrived, I found that it did not work. Since that time, I (1) (write) three emails asking for a refund, but so far I (2) (not have) a reply. For the last two days, I (3) (phone) the number given on your website, but I (4) (not get) through. I am not at all happy with the service your company (5) (provide) on this occasion. In fact, this is not the first time I (6) (have) problems with techico.com. I (7) (buy) USB cables and other peripherals from your site for many years, and on more than one occasion they (8) (arrive) in boxes that had already been opened or with missing parts. I (9) (not complain) before because … Discuss your choices with a partner. Do you agree? b Work in A/B pairs. A, you want to complain about something you’ve bought from a website. Look on p. 139 and complete the information on the first role card. B, you work on the helpline. Look on p. 141 and complete the information. The following phrases might be useful. A, phone B and have a conversation. Now change roles and look at the next role card. Have another phone conversation. Listen to another pair’s conversation and answer the questions. 1 What problem did the customer have? 2 Has the customer services person solved the problem? Speaking 15 a It’s the wrong size./It doesn’t work. It’s faded/dented/chipped/torn/cracked/scratched. b c d Language skills Extras Explore 6 Sorting things out 69 Nur zu Prüfzwecken – Eigentum des Verlags öbv
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