Complete 1–8 from the conversation with these verbs in the correct form. 1 If you’re phoning about a technical problem, please two. 2 I haven’t been able to today. 3 Have you your internet connection? 4 Have you tried everything and on again? 5 ‘Personal Sign Up’. 6 Oh, I forgot to it . 7 When you start again, make sure your laptop is not . 8 the official website of the bank and all other programs. Have you had a computer or internet problem recently? Can you remember how you fixed it? Listen to instructions for using a piece of equipment. What do you think it is? Do you still have one? Think about a piece of equipment or software you often use. Write instructions for how to use it. Don’t say what it is. Listen to each other’s instructions. Can you guess what they are for? Vocabulary Using online services 6 a open plug in unplug check click on switch off sign in shut down press press b Writing & Speaking 7 a 26 z8zv4y b c Banking services: Saying you (don’t) understand Can you think of services banks offer (online banking, money changing, …)? Which have you used? Look at the email below. Have you ever received a similar email? What is it? Who is it from? Who is it addressed to? What is it about? What is its purpose? Vocabulary Saying you don’t understand 8 a b To: Pedro Ramirez Our new YOUTH ACCOUNT is tailor-made for young people. Free account (no service charges) + cash card + regular bank statements sent electronically + free membership of our youth club (cheap concert tickets, free entry to clubs, film previews and special events) + e-banking Interested? Call 0117/1681961 or click here. We have a special offer for people under 18! Look at the email again. Find typical banking words (e.g. youth account). Explain the terms in class. Look at the useful phrases for banking services. In pairs, find out their meaning. Use an online dictionary for help. Compare your findings in class. c d online application form youth account account number savings account regular income cash card receiving and making payments current account overdraft facility interest bearing account credit card ID 52 Language skills Extras Explore 5 Money matters Nur zu Prüfzwecken – Eigentum des Verlags öbv
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