Imagine you are a member of the bus driver’s family Dorothy lived with in high school. Write an email to the local authorities to tell them about your experience of meeting Dorothy and how successful she has been. Your aim is to point out to the local authorities how important it is to help poor children. You should: ■■ explain her life circumstances. ■■ point out how the school and town community rallied around Dorothy to help. ■■ explain about her college applications and her success there. Write around 200 words and don’t forget to write an appropriate beginning and ending for your email. Writing 3 Following instructions Read the two blogs about following instructions and answer the questions. Reading 4 a Some months ago I wanted to use my online banking app at MyBank. It was quite an experience! After I had typed in all the information requested, the site said my login number was invalid and shut down. So, I had to start all over and I got past the page where you are asked to enter your ID and password. When I clicked, ‘continue’, the site answered, “the information you entered was incorrect, call customer service”. I was getting annoyed and called customer service. The attendant asked me to enter the same information again. I did, and the site said, “your account has been locked, call customer service.” The attendant unlocked it, but the site continued with the loop, “the information you entered is incorrect” or “your account has been locked”. After an hour on the phone, I gave up and did what I thought I would never have to do: I walked to the bank, queued, and after another hour the transfer I wanted to make was done; of course with a surcharge because I did not do it online … don’t ask. A Ensure that the website where you enter your online banking details is the correct one. Hackers can create a site that looks very similar to a legitimate site. Don’t give account numbers, ID’s or social security numbers to an unfamiliar person or company. Your bank will never contact you to ask for your e-banking details. It is best to type in the web address itself. Links in email messages, text messages or pop-up ads can take you to websites that look legitimate but are not. Before you enter sensitive data on a web page, make sure the web address begins with ‘https’: the ‘s’ stands for secure. Additionally, if you have an encrypted connection, you will notice a closed padlock icon either next to the web address or in the lower right corner of the screen. Watch out for scams! Be suspicious of emails that contain information on deals that sound too good to be true. These emails could be the work of cyber criminals trying to get hold of your financial data. B 1 What do A and B say about following instructions? 4 What is their purpose? 2 What do they have in common? 5 Who do they address? 3 Who do you think has written them? What would you do if you didn’t understand the instructions for: ■■ connecting a Smart TV? ■■ filling in online forms for authorities? ■■ assembling furniture? Have you ever had a problem with instructions? If yes, what happened? b c Listen to Will’s phone call to a bank helpline. 1 What’s the problem? 2 Do they manage to solve the problem? Put this summary of the phone call in the correct order. The customer services person: A tells Will what to remember when he wants to sign in again. B explains how Will can sign in. D gives Will a reason why he might have problems. C asks Will to type in his account number. E suggests turning the computer off and on again. Listening 5 a 25 379zi4 b Language skills Extras Explore 5 Money matters 51 Nur zu Prüfzwecken – Eigentum des Verlags öbv
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