Explore speaking: Telephone expressions Read the telephone expressions and choose the correct headings. What you may hear when calling What you might say when calling Answering the phone ■■ Brown and Wilson Car Rentals, can I help you? ■■ Hello, Clare speaking. How can I help you? ■■ Can I ask you the reason for your call? (2) ■■ I’ll just fetch her. Hang on a moment, please. ■■ I’ll give you her extension. It’s … . ■■ I’ll put you through to … . ■■ I’ll connect you. Please hold the line. If they can’t connect you … ■■ I’m sorry, but … isn’t here / is out of the office. ■■ I’m afraid she’s not available / she’s in a meeting. ■■ The line’s engaged at the moment. ■■ Could you call back later? (4) ■■ Can I take a message? ■■ Sorry, what was your name again? ■■ Could you spell that for me? ■■ Could you say that again / repeat that, please? ■■ I’ll tell her as soon as she returns. (5) ■■ The person you’re calling isn’t available at the moment. ■■ Please leave a message after the tone. Ending the call ■■ Thank you for calling. Have a nice day. (1) ■■ This is … . I’m calling from … . ■■ Hello, … speaking. ■■ Can I speak to … , please? ■■ I’m calling about … . ■■ I’d like to enquire about … . ■■ I’ve got a few questions / a complaint about … . (3) ■■ Shall I ring back later? ■■ What time would be most convenient? ■■ Could you take a message / give her a message, please? ■■ Could she phone me? If there are problems of some kind … ■■ I’m afraid the line’s / the reception’s really bad. ■■ My battery’s about to run out. ■■ Can you hear me now? Ending the call ■■ Thanks for your help. Goodbye. Cover the table in 38. Put the words in order to make sentences or questions. 1 would / time / convenient / be /What /most / ? 6 name / again /What / your /was / please / ? 2 message / after / Please / leave / a / tone / the / . 7 to / I’d / enquire / like / about / order /my / . 3 reason / I / you / call / your / the / ask / for / Can / ? 8 ring / Shall / I / later / back / ? 4 moment / I’m/ at / line’s / the / afraid / the / engaged / . 9 line / hold / the / Please / . 5 soon / tell / him/ I’ll / as / returns / as / he / . 10 office / out / the /Mr Graham’s / of / . Business training. Work in A/B pairs. A, you’re the caller. Read your role card on p. 140. B, you answer the phone. Read your role card on p. 143. Role play the conversation. 38 Taking a message Getting the answerphone Trying to connect Introducing yourself / Saying what you want If you can’t reach the person you want to speak with 39 40 a b 30 Language skills Extras Explore 2 The world of work Nur zu Prüfzwecken – Eigentum des Verlags öbv
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