As for business meetings, “[v]ideo conferencing has become the de facto way we meet. […] [T]his is a very hot aspect of HR technology and will undoubtedly continue to be one of the most dominant work trends.” New developments will probably include “better ways to archive and transcribe our video-based conversations and more ways to extend the work done via videoconference to teams and stakeholders.” 2.Upskilling Hiring new workers will no longer be “the primary driver of increasing an organization’s capabilities.” Instead, “we will see a big shift […] to upskilling existing talent. Organizations […] will shift resources into training and development.” This will “become a business imperative.” 3. Focus on mental health and support “Without question, our mental health has become an enormous issue. A recent report […] revealed a whopping 69% of employees working from home experience severe burnout. […] [T]he rush to remote without an underlying culture and infrastructure […] has caused some stress. Because one of the key triggers of burnout is mistreatment by supervisors and managers,” executives should be aware of “the importance of setting boundaries and doing frequent check-ins.” Generally, almost every company should aim “to be perceived as a better employer brand and to successfully engage and retain” its employees. In recent years, a lot of U.S. workers, especially women, “left their jobs. Overwhelmed, undersupported, and stressed out, many women – particularly working mothers – reached a tipping point and gave up. That’s an incredible talent drain. When they come back to work, they’re going to look for companies that set up the structures that truly support their people through empathetic people management.” 4. Inclusive cultures It almost goes without saying that “diversity and inclusion – where people from all walks of life are included, valued, treated fairly, and have a voice – leads to happier and healthier teams. Research also shows that diverse businesses are way more resilient and adaptable to change. People from different backgrounds and lived experiences bring new perspectives and fresh ideas, enabling [companies] to build products and services with everyone in mind.” Therefore, experts expect to “see a lot more leaders focusing on how to improve a sense of belonging in their organizations, as well as some authentic soulsearching as we dive into legacies such as systemic racism. […] 70% of job seekers in a survey […] say they consider a company’s commitment to diversity when evaluating them as a prospective employer. But diversity in terms of hiring and promotions is only one part of the equation. Companies must pay attention to their work cultures, gauge how truly inclusive they are now, and then work to close the gap between what is and what should be.” How do workers and young adults feel about the future? According to the survey “Workforce of the future: The views of 10,000 workers,” conducted by PwC (PricewaterhouseCoopers), most people are quite optimistic. “Despite all the talk about robots taking over jobs, when people think about the future world of work, 73% feel positive, with 37% excited to see a world of possibilities, up from 29% in our 2014 survey. Sixty-five percent of people believe that technology developments will improve their job prospects […] And three-quarters of people across the globe agree that ‘Technology will never replace the human mind.’ Eight in ten agree that ‘Human skills will always be in demand.’” However, the figure of people “concerned about automation of jobs […] has risen to 37%. And those with fewer years of formal education are the most worried. Thirty-two percent of those educated to school leaver level worry about their future versus 13% of university graduates. A clear majority say that governments should take any action needed to protect jobs from automation.” JUST FOR FUN Job interviewer: “How do you explain the five-year gap on your résumé?” Me: “Oh, that was when I went to Yale.” Interviewer: “Amazing! You’re hired.” Me: “Yay, I got a yob!” *** Job interviewer: “Where do you see yourself in 5 years?” Me: “I would say my biggest weakness is listening.” *** Job interviewer: “What do you think is your worst quality?” Me: “I’m probably too honest.” Interviewer: “That’s not a bad thing, I think being honest is a good quality.” Me: “I don’t care what you think!” 88 Key aspects Strategies Sample task 10 The world of work Nur zu Prüfzwecken – Eigentum des Verlags öbv
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