Tell each other about your answers to the quiz. Give reasons and examples. Look at the analysis on p. 213 and follow the instructions. What’s your main style of conflict management, according to the quiz? Do you agree? Why? / Why not? Speaking 20 a b Negotiating an agreement Read the caption. What kind of mistake do you think the hotel might have made? Listen to Caitlin and Ethan’s meeting. 1 What was the mistake? 2 How did the hotel deal with the problem? 3 Do Ethan and Caitlin seem satisfied with their agreement in the end? Listen again. What’s the significance of these figures? A 75 D $5,856 B 175 E $2,500 C $2,843 F 20% Complete the sentences with these words. Caitlin is a director of a children’s charity. She recently organised a fundraising event at a local hotel but, because the hotel had made a mistake, the event was not a success and the charity lost money. Listening 21 a b vj8nu5 28 c Language focus 22 Negotiating an agreement a Stating your position 1 2 We believe we should be for our losses. I feel we’re to a 50% refund of the cost. Finding out what the other side wants 3 4 I you’d like to work out some compensation. What exactly did you in mind? Making a proposal 5 6 We’re to add an extra $250. We can a refund on the room rental. Rejecting a proposal 7 8 I’m afraid we can’t to cancel the entire cost. I don’t think we can that. Setting a condition 9 10 That on what we agree. We’d willing to come here again provided we can sort out this problem. accept entitled gather have offer prepared agree be compensated depends In pairs, write a few words to help you remember each sentence. Then cover 22a and try to remember them. Example: believe compensated losses – I believe we should be compensated for our losses. Work in two groups. Group A – look at the situation on p. 213. Group B – look at the situation on p. 215. Get into A/B pairs. Have your meeting and try to negotiate the best possible agreement for your side. Go back to your group and tell each other what you agreed. Who do you think negotiated the best agreement for your side? b Speaking 23 a b c Language skills Extras Explore 7 Companies 93 Nur zu Prüfzwecken – Eigentum des Verlags öbv
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