You work for Klein Lederwaren in Villach and have just received a consignment of leather goods from your English supplier as per your order no 08755. Unfortunately the execution of the order does not come up to your expectations. After examining the goods, you write a letter of complaint covering the following things: 22 – 50 Paar Handschuhe in rot statt wie bestellt in schwarz. – Teil der Lieferung durchnässt und beschädigt, schwierig zu verkaufen. Was tun? Zur Abholung durch Lieferanten bereitstellen oder zu ermäßigtem Preis verkaufen? – Schwarze Handtaschen schlecht verarbeitet – Sonderrabatt? – 3 Paar Männerschuhe (Größe 9, braun, Artikelnr. 239a) fehlen. – R echnung ohne Abzug des üblichen Handelsrabatts ausgestellt. You are going to listen to a conversation between Christine, the sales manager of Wine & More, and Stephen, a customer from New York. What do you think Stephen might complain about? Listen and take notes. Complete the notepad on the right. 23 a y9dj73 59 b Caller: (1) Date: Subject: (2) (3) (4) Action to be taken: Talk to Susan asap. Send off Sauvignon. 4 Dec 20__ complaint Write around 200 words. The following expressions may be useful for writing complaints: We are writing with reference to our order no 123. We have taken delivery of We have received / Thank you for the consignment of (products). the articles ordered on (date). Much to our disappointment On checking the contents On unpacking the cases When we opened the boxes we noticed that we discovered that several goods / parts are damaged. / broken. defective. / badly scratched. stained. / badly finished. Unfortunately the electrical appliances do not come up to environmental standards. We regret to say that / We are sorry to say that parts of the order are missing. You seem to have sent the wrong goods. We believe that the damage may be due to rough handling in transit. / bad packing. We would ask you to replace the faulty goods immediately. We expect you to settle the matter without delay. We are willing to keep the faulty goods if you grant us a price reduction of … (%). grant an additional discount of … cut the price to £500. 175 B Business communication Nur zu Prüfzwecken – Eigentum des Verlags öbv
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