Explore speaking: A talk about a language holiday Topic area: Education Focus: Language learning Situation: You spent one week in England staying with a host family and attending a Business English course. You’re keen to establish such a trip as a school event, so you’ve arranged to give a brief talk at your school or college to get people interested. Individual long turn (4–5 minutes): Give a talk about your week abroad. In your talk, you should: ■■ introduce your topic in a manner that gets people’s attention ■■ discuss your experience with the host family, the language course and the sightseeing programme ■■ emphasise the benefits of language holidays abroad 37 Self-assessment talk about developments in tourism support an argument present new trends organise a talk give information about important sights write an email write a leaflet deal with complaints In pairs, try to complete these expressions. Then read the complaint to check. Describing the incident Saying what you want 1 The incident o when … 6 receive a formal a … 2 I’d been t that … 7 receive an a that … 3 When I p this out … 8 take s to ensure that … 4 I w appalled by … 9 restore my c in … 5 I r I didn’t insist on … Work in A/B pairs. Student A, study the role card on p. 210. Student B, study the role card on p. 213. Role play the conversation. Refer to the email on the previous page. You should: ■■ outline the facts of the incident ■■ discuss the customer’s reaction ■■ suggest how the problem could be resolved You are the HR manager. After the conversation with your employee, you write an adjustment letter to the dissatisfied customer. In your letter/email (around 250 words), you should: ■■ express your regret about the incident ■■ explain which actions you have taken ■■ offer adequate compensation to keep the customer’s goodwill 1 Business communication: Complaints and adjustment letters, p. 174. 34 35 36 146 Language skills Extras Explore 11 Tourism Nur zu Prüfzwecken – Eigentum des Verlags öbv
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