Listen to Will’s phone call to a bank helpline. 1 What’s the problem? 2 Do they manage to solve the problem? Put this summary of the phone call in the correct order. The customer services person: A tells Will what to remember when he wants to sign in again. B explains how Will can sign in. C asks Will to check his account number. D gives Will some advice how to keep his records safe. E suggests turning the computer off and on again. Complete 1–8 from the conversation with these verbs in the correct form. 1 If you’re phoning about a technical problem, please two. 2 I haven’t been able to today. 3 Have you your internet connection? 4 Have you tried everything and on again? 5 ‘Personal Sign Up’. 6 Oh, I forgot to it . 7 When you start again, make sure your laptop is not . 8 the official website of the bank and all other programs. Have you had a computer or internet problem recently? Can you remember how you fixed it? Listen to instructions for using a piece of equipment. What do you think it is? Do you still have one? Think about a piece of equipment or software you often use. Write instructions for how to use it. Don’t say what it is. Listen to each other’s instructions. Can you guess what they are for? Listening 13 a sp8s2s 26 b Vocabulary Using online services 14 a open plug in unplug check click on switch off sign in shut down press press b Writing & Speaking 15 a b c e6h2mi 27 58 Language skills Extras Explore 5 Money matters Nur zu Prüfzwecken – Eigentum des Verlags öbv
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