You are going to try out Jack Monroe’s recipes in class so every student will need a copy of her book Cooking on a Bootstrap. Contact Jack’s publisher in London directly to get the books sent to your school. Write an email to the publisher (Bluebird, 20 New Wharf Road, London N19RR). You should: ■■ state why you are interested in the book ■■ explain why you need the books urgently ■■ find out how you can pay for the books (you prefer bank transfer upon receipt) Write around 180 words. 1 Business communication: How to write an order, p. 158. Writing 11 Following instructions Read the two blogs about following instructions and answer the questions. Reading 12 a A Some months ago I wanted to use my online banking app at MyBank. It was quite an experience! After I had typed in all the information requested, the site said my login number was invalid and shut down. So, I had to start all over. Finally I got past the page where you are asked to enter your ID and password. When I clicked, ‘continue’, the site answered, “the information you entered was incorrect, call customer service”. I was getting annoyed and called customer service. Once I got past the automated system, I could finally speak to someone. The attendant asked me to enter the same information again. I did, and the site said, “your account has been locked, call customer service.” The attendant unlocked it, but the site continued with the loop, “the information you entered is incorrect” or “your account has been locked”. After having wasted about an hour on the phone, I gave up and did what I thought I would never have to do in the 21st century: I walked to the bank, queued, and after another hour the transfer I wanted to make was done; of course with a surcharge because I did not do it online … don’t ask. B Ensure that the website where you enter your online banking details is the correct website. Hackers can create a site that looks very similar to a legitimate site. Don’t ever give account numbers, ID’s or social security numbers to an unfamiliar person or company. Your bank will never contact you to ask for your e-banking details. If you are visiting a website, it is best to type in the web address itself. Links in email messages, text messages or pop-up ads can take you to websites that look legitimate but are not. Before you enter sensitive data on a web page, make sure the web address begins with ‘https’, not just ‘http.’ The ‘s’ stands for secure. Additionally, if you have an encrypted connection, you will notice a closed padlock icon either next to the web address or in the lower right corner of the screen. Watch out for scams! Be suspicious of emails that contain information on deals that sound too good to be true. These emails could be the work of cyber criminals trying to get hold of your financial data. 1 What do A and B say about following instructions? 4 What is their purpose? 2 What do they have in common? 5 Who do they address? 3 Who do you think has written them? What would you do if you didn’t understand the instructions for: ■■ connecting a smart TV ■■ filling in online forms for authorities? ■■ assembling furniture? Have you ever had a problem with instructions? If yes, what happened? b c Language skills Extras Explore 5 Money matters 57 Nur zu Prüfzwecken – Eigentum des Verlags öbv
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