Read the article again. In the author’s opinion, why might: 1 hotels go out of business in future? 4 travel agencies move online? 2 future hotels be planned around social media? 5 hotel guests feel that they deserve rewards? 3 companies not get good reputations for customer service? Talk together about the questions. 1 Do you think the changes in tourism are positive or negative? Why? 2 How will you plan your next holiday? 3 How important is a good reputation for customer service in tourism? 4 How trustworthy are reviews on TripAdvisor or other aggregators? Look at sentences 1–7 from the article. Which modal verbs mean: A I’m sure about this? (2x) B This is a possibility? (5x) 2 Speaking 3 Grammar will, could, may, might 4 modal + infinitive 1 If millenials are looking for travel inspiration, 89% of them will look at content posted by their peers. 2 Companies that don’t take Twitter seriously won’t develop good reputations for customer service. 3 Some customers understand that any opinions they share online may influence a hotel’s profits. 4 Hotels with bad reviews may not survive in future. 5 In the medium term, agencies might move online altogether. 6 Travel agencies might not go out of business. 7 New hotels could even be planned around providing Instagram-friendly environments. 1 Grammar reference and practice, p. 185 Which highlighted expression(s) in the sentences A–G below can you use: 1 to emphasise that you’re sure? 2 to say you think there’s only a small chance? 3 to say you think there’s a good chance of something? (3x) / / 4 to compare the chances of different things happening? (2x) / A We’ve changed internet provider. Download D She’s likely to be at work now. Why don’t you try her mobile? speeds may well be twice as fast now. E I’m unlikely to finish this today. I’ll email it to you tomorrow. B I’ll definitely get a social networking app. F You’re more likely to get free wi-fi at the café. C I’ll probably join Facebook when I’m older. G Let’s go later. It’s less likely to be busy then. How likely are these things in the future? Use the prompts to make sentences about: The world You 1 online travel reviews / be / important 6 I / have an unexpected message on my phone 2 printed newspapers and books / disappear 7 I / start a relationship online 3 everyone / do all their shopping online 8 I / get my dream job 4 most people / speak / Mandarin Chinese 9 I / move to another country 5 people / stop / writing with pens 10 I / learn another language Example: Online travel reviews will probably be even more important in the future. Discuss the ideas in 6 together. Do you have the same ideas? Example: A: I’d say newspapers and books are unlikely to disappear. B: I don’t know. I think printed newspapers may well disappear in the next ten years. Vocabulary Expressing probability 5 6 Speaking 7 Language skills Extras Explore 2 Good communication? 21 Nur zu Prüfzwecken – Eigentum des Verlags öbv
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