The following expressions might be useful: Referring to an offer We refer to your email of … and would like to place an order with you. We thank you for your quotation of … and are pleased to enclose / attach the order form. Giving details of the order Please supply … We would like to order … as specified below. the following items. the products listed below. Delivery has to be made effected within a fortnight. by 30 April. immediately. Please note / remember that all prices are DDP Vienna. careful packing is necessary / essential. we are granted a special discount of … the quality of the goods must come up to the samples. Closing We look forward to receiving the consignment / the goods in due course. a prompt and careful execution of this order. How to confirm orders What is it? – l ets customers know that their order has arrived and is being dealt with – b uilds relationship with customers – p rovides an explanation if goods are out of stock or there are delays before the order is ready for shipping – c an be an automated reply What language to use? – s ee business letter or email – p olite phrases thanking for the order – s hort and clear, 1–2 paragraphs Rewrite these sentences replacing the underlined expressions with words of a similar meaning. 1 We thank you for your quotation of 4 June and are pleased to enclose the order form. 2 Please supply the products listed below. 3 Delivery has to be made within 2 weeks. 4 Bear in mind that careful packing is essential. 5 We look forward to getting the consignment in due course. 33 Look at Ms Marolt’s reply to Mr Graham and use the expressions below to complete her letter. 34 condition delivery orders order quotation terms trial order Dear Mr Graham We thank you for your of 7 May and confirm acceptance of the stated in our of 3 May. As requested, will take place by 31 May at the latest. We are confident that the goods will reach you in perfect and give you every satisfaction. We would be pleased to receive further from you. Yours sincerely Gretchen Marolt 159 B Business communication Nur zu Prüfzwecken – Eigentum des Verlags öbv
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