Rewrite these sentences replacing the underlined expressions with words of a similar meaning. Use expressions and phrases from 27 on the next page to help you. 25 Opening: refer to and thank for the enquiry Body: give a detailed answer to all the questions in the enquiry and add information about terms, discounts etc. Close: assure the enquirer that their orders will be dealt with promptly and efficiently and offer an incentive (e.g. a discount) for immediate orders Dear Mr Grant Thank you for your enquiry expressing interest in our red wines. Attached please find our list of red wines, an export price list as well as our terms of business. We are happy to send you a bottle of each of our most popular red wines, Blaufränkischer, Zweigelt and Cabernet Sauvignon by separate post. All three wines have won important prizes and we are certain that they will find a ready market in Great Britain. If we receive your trial order before the end of the month, we can offer you a 5% discount. Looking forward to hearing from you. Yours sincerely, Walter Puhr Walter Puhr Enc. wine list 2018 Zweigelt Classic 0,75l €9,50 2018 Zweigelt Classic 1,5l €17,00 2017 Zweigelt Reserve 0,75l €10,90 2017 Zweigelt Reserve 1,5l €21,80 2017 Blaufränkisch Mittelburgenland DAC Reserve 0,75l €19,80 2011 Blaufränkisch Mittelburgenland Selection 0,75l €27,90 2017 Blaufränkisch Classic 0,75l €9,20 2018 Blauburgunder Rose 0,75l €16,50 2011 Blauburgunder Rose 1,5l €30,50 2019 Cabernet Sauvignon 0,75l €10,60 2018 Cabernet Sauvignon Reserve 0,75l €15,90 2017 Cuvee Superior 0,75l €43,50 How to write an offer What is it? – the answer to an enquiry from prospective customers – should be written immediately – has to answer all the questions in the enquiry – should offer substitutes if the enquired product or service is not available – gives details on prices, delivery, discounts, etc. What language to use? – f ollow guidelines for business letter or email (formal opening and close, no contracted forms, …) – p olite phrases thanking for enquiry – c lear and precise – s ee p. 156 for useful phrases Read the email on the next page and answer these questions. 1 Does Pension Schneeflocke have vacancies in the time 4 What is included in the room rates? period mentioned by Ms Crimble? 5 Why is Pension Schneeflocke a good venue for 2 Are there special reductions for group bookings? company trips? 3 What kind of food does the guesthouse serve? 6 Do you think Ms Crimble will make the booking? Why /why not? 26 154 B Business communication Nur zu Prüfzwecken – Eigentum des Verlags öbv
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