Can you name the different sections 1–6? Gretchen Marolt works for Austrian Porcelain GmbH, dealing with customers’ requests and complaints. Write her email (50–70 words) to Mr Tropp making use of the notes below. ■■ thank customer for email ■■ shipment no problem (US postal) ■■ costs: approx. EUR 150 including insurance ■■ article to be chosen from our website ■■ payment by credit card This is the email Ron S. Tropp writes back. Read it and identify the differences in style and register between Ron’s first and second email. Why do you think the two are different? b 1 salutation line 2 3 4 5 6 To: office@autporcelaine.at Date: 4 May 20___ From: rstropp@lanblank.com Subject: shipment to US Dear Sir /Madam: On our recent visit to Austria we passed your shop in the old town of Vienna and admired your hand-painted china. My wife is a keen collector of porcelain, and would have liked to buy one of your coffee services. Unfortunately, it was Sunday afternoon and your shop was closed, and we were leaving the following Monday morning. As my wife’s birthday is coming up, I was wondering if you also ship to the US. In case you do, could you please tell me how much shipment would cost, how long it would take and how payment can be made? Looking forward to hearing from you. Yours truly Ron S. Tropp 13 14 To: marolt@autporcelaine.at Date: 5 May 20___ From: rstropp@lanblank.com Subject: reply shipment to US Hi Gretchen, Thanks for your mail. Sounds good! Will get back to you as soon as my wife has made up her mind which of your services she’d like to have. Best Ron 147 B Business communication Nur zu Prüfzwecken – Eigentum des Verlags öbv
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