Read Richard Ford’s memo to his boss Rosalyn Milford to brief her for their company visit to Austria. 10 a To: Rosalyn Milford From: Richard Ford Date: 12 January 20___ Subject: Visit BioSchoko in Wels Our company visit to BioSchoko in Wels, Austria has been finalised as follows: flight 7.15 on 17 January Heathrow Terminal 1. We’ll be met at Linz airport, then we get a guided tour by Mr Mühlbacher (company owner), followed by lunch and meeting with head of sales in the afternoon. Quick visit to Ars Electronica if time allows. Return flight 20.30 from Linz airport. Hope that’s OK with you. Opening: say what the memo is about Body of memo: main message Close: instructions, recommendation, requests Cover the memo and say what these names, dates and other details refer to. 1 Linz airport is … 3 17 January is … 5 Wels is … 7 Mr Mühlbacher is … 2 BioSchoko is … 4 7.15 am is … 6 12 January is … 8 20.30 is … Rosalyn Milford wants to let staff at her office know about her absence. Imagine you are Ms Milford and write a memo (around 40 words) to your staff. You should: ■■ state the most important facts ■■ inform them who will stand in for you ■■ ask them to contact Richard if they’d like something from Austria b 11 How to write a formal or business email What is it? – m ostly used for external written business communication – m odern form of the business letter What language to use? – short, clear subject line – formal openings and closes – salutation lines and complimentary closes ( How to write a formal or business letter, p. 148) – no contracted forms such as I’d, I can’t … – once a business relationship has been established, emails often change to less formal or informal TIP: Use standard fonts as the recipient might be using different software. Read the email below and answer the questions. 1 Who is writing to whom? 4 Who is the china for? 2 What is Mr Tropp interested in? 5 Where does Mr Tropp live? 3 Why didn’t he buy the products when he was in Vienna? 6 What exactly would he like to know? 12 a 146 B Business communication Nur zu Prüfzwecken – Eigentum des Verlags öbv
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