Prime Time 6, Coursebook mit Audio-CD und DVD

7 Telephoning at work Listening: Useful phrases a) Read the telephone expressions and choose the correct headings. Taking a message Getting the answerphone Trying to connect Introducing yourself/Saying what you want If you can’t reach the person you want to speak with Useful phrases What you may hear when calling What you might say when calling Answering the phone • Brown and Wilson Car Rentals, can I help you? • Hello, Clare speaking. How can I help you? • Can I ask you the reason for your call? 2) • I’ll just fetch her. Hang on a moment, please. • I’ll give you her extension. It’s … . • I’ll put you through to … . • I’ll connect you. Please hold the line. If you can’t connect the caller • I’m sorry, but … isn’t here/is out of the office. • I’m afraid she’s not available/she’s in a meeting. • The line’s engaged at the moment. • Could you call back later? 4) • Can I take a message? • Sorry, what was your name again? • Could you spell that for me? • Could you say that again/repeat that, please? • I’ll tell her as soon as she returns. 5) • The person you’re calling isn’t available at the moment. • Please leave a message after the tone. Ending the call • Thank you for calling. Have a good day. 1) • This is … . I’m calling from … . • Hello, … speaking. • Can I speak to … , please? • I’m calling about … . • I’d like to enquire about … . • I’ve got a few questions/a complaint about … . 3) • Shall I ring back later? • What time would be most convenient? • Could you take a message/give her a message, please? • Could she phone me? If there are problems of some kind • I’m afraid the line’s/the reception’s really bad. • My battery’s about to run out. • Can you hear me now? Ending the call • Thanks for your help. Goodbye. P b) Listen to the three dialogues and take notes. Choose one telephone conversation and practise it with a partner. Word power Look at these expressions and explain what they mean in your own words: • We were cut off. • Could you speak up a bit? • I’ll put you through. • It’s still engaged. • Could you bear with me for a moment? • OK, fire away. 1 3.2–3.4 2 94 The world of work Speaking skills Nur zu Prüfzwecken – Eigentum des s Verlags öbv