Prime Time 5, Transition, Coursebook mit Audio-CD

Useful language Greetings Dear Mr/Mrs/Ms, … Dear Sir/Madam, … Dear Sir or Madam, … Reasons for writing I am writing regarding … I am writing in response to your advertisement … I am writing to you about … I am writing to complain about … Body of the letter First/Additionally/Then/Finally your advertisement/brochure promised … Unfortunately, … Moreover, the … was supposed to be … Enclosed are copies of the receipt and guarantee. Ending I look forward to your reply and a resolution to my problem. I would like you to refund my money. Please contact me at the above address. Yours faithfully/Yours sincerely, … (see page 144 for usage) Useful tips Beginning Say why you are writing. Clearly state the subject or content. Do not begin by saying who you are. Body of the letter Organise all the important information from the task prompt in a clear and logical way. You can add some extra ideas of your own. Use linking words to connect your complaint with the details. Ending Say clearly what you expect from the reader of your letter. Do you want your money back, a new product, … ? Be polite, but your demands should be clear. Sign your letter and print your full name. Example answer Julia Schmied Sonnenweg 75 7000 Eisenstadt TECHSTORE 32 Tower Street London, SW12 12 January 20 . . Dear Sir or Madam, I am writing to complain about a new phone I bought at one of your stores. On January 10, 20. . I bought a SUMSOKIA N901 mobile phone at TECHSTORE, 32 Tower Street, London, SW12. Unfortunately, your product has not performed well at all because it could not even be switched on after having fully charged the battery. To resolve the problem, I would appreciate it if you could exchange the phone or refund my money. Enclosed are copies of the receipt and guarantee. I look forward to your reply and a resolution to my problem. Please contact me at the above address or at jschmied928@hotmail.com. Yours faithfully, Julia Schmied Julia Schmied 147 Nur zu Prüfzwecken – Eigentum des Verlags öbv