zielsicher Englisch, Handel, Schulbuch

Read and listen to part 2 of Hannes’ conversation with his supplier. Then spell out your home address to your partner. H: So, have you got that? S: Yes, but can I just check the first letter again for the street name. The phone line is a bit crackly. Is it “S” for sugar or “F” for Freddy? H: It’s “S” for sugar. S: Ok now for the town name … Does the post-code really go in before the town name? H: Yes it does, here in Austria. The town is Kitzbühel. That’s K, I, T – Z, B, U with an umlaut, – H, E, L. S: I knew it was going to be difficult to spell! What is an “umlaut”? H: It’s a letter with two dots on top. It simply means an ‘E’ after the ‘U’ if that’s any easier in your computer system. S: Thanks. I have always wondered about those letters! So let me repeat that back to you … It’s K, I, T – Z, B, U, E (instead of an umlaut) – H, E, L? H: That’s correct. I don’t think English computer keyboards have any of our “umlaut” letters, do they? S: No, they don’t and I’m sure many of our programmes wouldn’t be able to process them in mailing address lines, either. H: I’m glad I could help, then. S: Yes, that’s an excellent tip. Thanks! H: You’re welcome. When can we expect your consignment? S: It’ll probably be with you sometime next week. We’re sending it by DHL. H: I’ll pass on the information to our buyer. C: Thank you, Hannes. You’ve been most helpful. Bye. H: Good bye, Joe and I look forward to speaking to you again. 03 A2–B1 listening sx4ia6 Word bank crackly knisterndes Geräusch umlaut Umlaut difficult to spell schwer zu buchstabieren I have always wondered about … Ich habe mich immer gefragt … let me repeat that lassen Sie mich das wiederholen computer keyboard Computertastatur mailing address lines Adressfelder expect erwarten consignment Warensendung buyer Einkäufer/Einkäuferinnen Tip Spelling in English on the telephone • Always use the word “for” when spelling. It’s clearer! • Use any English words: famous cities, countries, colours, the British Royals … • The NATO Alphabet is not appropriate in business because half the world, does not like NATO! Also, at present Austria is not part of NATO, because it is a neutral country. Spelling and saying numbers • English speakers usually spell in groups of 3 letters at a time, like in the conversation above. • They do the same for numbers, too. • They never say numbers above 9 but sometimes say double 4 for 44 in British English, for example. Cultural aspects of telephoning in English • Company employees answer with the company name and not with their own surname in the UK and the USA. The company name is followed by “Good morning / afternoon / evening …” • The caller, on the other hand, says their first and last name, their company and maybe where they are from, when calling internationally. Spelling alphabet Deutsche Aussprache A for apple A (eh) B for blue/boy B (bi) C for Charles C (si) D for Diana D (di) E for Edward E (ie) F for Freddy F (eff) G for Germany G (tschi) H for Harry H (eytsch) I for India I (ei) J for John J (tsche) K for Kenya K (keh) L for London L (ell) M for mother M (emm) N for Norway N (enn) O for orange O (oh) P for Peter P (pi) Q for queen Q (kju) R for Robert R (ar) S for sugar S (ess) T for tree T (ti) U for umbrella U (you) V for Vienna V (fi) W for William W(dablyu) X for Xmas X (ex) Y for yellow Y (wei) Z for zoo Z (zed/zi = US) 63 Telephone talk 12 Nur zu Prüfzwecken – Eigentum des Verlags öbv