zielsicher Englisch, Handel, Schulbuch

Read the second part of Eva’s conversation with her customer. 3 E: So how are the outfits? Do they fit? C: Yes, they are both lovely, and fit perfectly – but which one? 3 E: Would you like to show me? Maybe I can help. 2 C: Do you have any high-heeled shoes I can borrow? 2 E: Yes of course, what shoe size are you? C: I’m a five in Britain. 3 E: That’s a 38 in Austria. I’ll bring you an elegant pair. C: Thanks. My flat shoes don’t look good at all! (…) 3 E: I think the second outfit suits you better. The shoes really set it off, too! Is your sister the same shape as you? 4 C: Yes, she is. We always swap clothes! I think I’ll take this one and the shoes, too. 4 E: OK …While you get changed again, I’ll wrap them. (Later at the checkout till.) E: How would you like to pay, by credit card, debit card or in cash? 4 C: Here’s my Visa card, but I’m afraid I don’t know my pin. E: That’s OK … please sign here, instead. … Thank you. I’ll put the receipt in the bag. C: Thank you. You’ve been most helpful. Bye. 4 E: Many thanks. Good bye and enjoy the rest of your holiday. Work in pairs. There are 4 phases to a sales talk with a customer. Look back at the two conversations and identify the phases with your partner. Put numbers by the lines for each phase. 1 = Greeting your customer politely 2 = Finding out what the customer would like 3 = Presenting items to the customer 4 = After the customer decides to buy With your partner, act out the conversation between Eva and her customer. Listen to the dialogue and find out: 1. What does the customer want to buy?  smart, casual walking shoes 2. What colour does he prefer?  black 3. What will he use them for after his holiday?  he wants to wear them to the office 4. What British size is he?  10 . What Austrian size?  44 5. How does he want to pay?  by credit card 03 A2 listening 9um9dc Word bank high-heeled shoes Stöckelschuhe suits you für Sie passend set it off hier: passend, exakt same shape gleiche Figur swap austauschen get changed sich umkleiden wrap einpacken checkout/till Kasse debit card Bankomatkarte pin PINCode/Geheimzahl to sign unterschreiben receipt Quittung 04 A2 Tip Ladies size conversion charts Dresses, suits, skirts, blouses Chest/Bust GB EU inch cm XS  6 34 28 71 S  8 36 30 76 10 38 32 81 M 12 40 34 86 14 42 36 91 L 16 44 38 97 XL 18 46 40 102 XXL 20 48 42 107 Shoes, boots, trainers, sandals Ladies’ Men’s GB EU GB EU 3 35.5  7 41 4 36.5  8 42 5 38  9 43 6 39.5 10 44 7 40.5 11 45.5 8 42 12 47 9 43 13 48 05 A2 06 A2 listening 3nt6jz 57 How may I help you? 11 Nur zu Prüfzwecken – Eigentum des Verlags öbv