zielsicher Englisch, Handel, Schulbuch

Work in groups. Tell your group how you talk to customers in English. What kind of retailer do you work for? Discuss in your own experience what the best ways are to make customers trust you enough to listen to your advice. Learn the best and easiest ways of helping people in your shop. Read the conversation between Eva (E) and a lady customer (C). Complete the text with words from the box. Then listen to check. 1 E: Good morning. How may I help you? 2 C: Hello. I’m looking for an evening outfit for someone else. However, I’m  afraid  I don’t know anything about Austrian  sizes . 2 E: Well, maybe I can help you. Please come with me and I’ll show you what we’ve got. Who’s the  outfit  for, male or female? C: It’s  supposed  to be a present for my sister. She’s  actually  very interested in Austrian fashions because they are so different to British ones. 2 E: What  colour  and styles does she prefer? C: She likes black for evening wear and something timeless and  elegant . 2 E: What size is she? C: She’s  fortunately  the same size as me, British size 10. 3 E: That’s a 38 in European sizes. We have quite a  selection  over here, if you would like to choose something to try on. C: These two look great! Where are the  changing rooms? E: Over there, at the back. Let me  show  you. 01 A2–B1 02 A2 listening cf29nf Word bank accessories Accessoires trust Vertrauen advice Beratung/Rat evening outfit Abendgarderobe male männlich female weiblich it’s supposed to be … es soll … sein actually wirklich, tatsächlich, eigentlich timeless zeitlos prefer bevorzugen fortunately zum Glück size Größe selection Auswahl changing rooms Umkleidekabinen choose aussuchen fortunately afraid changing elegant selection supposed outfit colour show actually sizes How may I help you? Eva is working at a large clothing retail chain. An English lady comes in and asks for help selecting a complete outfit. Eva is good at helping people choose clothing and accessories that suit them. However, sometimes she finds it difficult to talk to English customers professionally, when they walk into her shop. What would you say to her? Do you know how to talk to customers? 56 Unit 11 Nur zu Prüfzwecken – Eigentum des Verlags öbv