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Listen as Anna checks into and out of the hotel Number the questions in the order they were asked by the front desk attendant. If a question was never asked, cross it out! Checking in Questions: Checking out May I see your passports or other forms of ID? May I have your reservation code? May I have your signature? Would you like a porter to help you with your luggage? Would you like to arrange for a wakeup call? May I have all of the keys? Did you enjoy your stay? Would you like to fill out a survey? Would each person like to have their own key? Hotel problems Everyone on Anna’s team has at least one problem with their room. Listen as each person complains about their accommodations. Choose the problem or problems mentioned. Could the hotel solve the problem? Then match “What does the hotel do?” to the situations. Who’s complaining? Why? Problem solved? What does the hotel do? 1: Melanie a) The toilet is clogged. b) The shower drain is blocked. maybe They suggest that he pushes the blue button on the thermostat for a few seconds. If that doesn’t work, he should call back in a few minutes. They suggest that she changes the room. They send an attendant up with a plunger within 10 minutes. If they can’t fix the plumbing, they’ll change the room. They suggest that she/they all move(s) across the hall/upstairs. 2: Tim a) The room is cold. b) The refrigerator is broken. yes 3: Linda a) Water is leaking from the ceiling. b) A light won’t turn on. yes 4: Anna a) The room is very loud. b) The bathroom is filthy. yes Mosaic What’s wrong with this hotel room? Find at least six things! The television, lamp, coffee maker is broken. The bed is (unmade, dirty, too small…) There is (a smell, smoke etc.) coming from the toilet/radiator. The carpet is dirty. The shower leaks. 06 A2–B1 listening x277hb 2 ✗ ✗ 4 3 3 1 2 1 07 A2–B1 listening ss2q4g ✗ ✗ ✗ ✗ ✗ ✗ 123 22 Getting around  Nur zu Prüfzwecken – Eigentum des Verlags öbv