zielsicher Englisch, Metalltechnik, Schulbuch

zielsicher – English Unit Topics Skills S: = Speaking W: = Writing R: = Reading L: = Listening Page 25 Dealing with customers Rules about how to deal with customers Personal characteristics that are important when dealing with customers The four stages of a sales talk Dealing with complaints S: ·· I can describe different situations with customers. 01 ·· I can talk about how to practice better performance in customer dialogues. 11 ·· I can act out a role play between a customer and a company representative. 13 128 W: ·· I can write rules about how to deal with customers. 02 ·· I can write down situations in which I have contact with customers or business partners. 03 ·· I can create a mind map about personal characteristics that are important when dealing with customers. 04 ·· I can write a short text about how to deal with customers. 15 R: ·· I can understand a text about how to deal with customers. 02 ·· I can read phrases for dealing with customers. 06 L: ·· I can understand a conversation between the boss of a metalworking company and a customer. 07 ·· I can understand a conversation between a customer and a roofer. 12 ·· I can understand a conversation between a complaining customer and a company representative. 14 26 Joining technology Fixed and detachable connections Screws, pins and bolts Welding techniques S: ·· I can talk about various fasteners. 10 ·· I can make a presentation about various screwing connections, the shapes of screws and bolts, their applications areas and the different types of pins. 12 ·· I can ask and answer questions about quick fastening systems. 13 134 W: ·· I can write down the correct answers to false statements. 09 ·· I can write down the most important facts about various screwing connections, the shapes of screws and bolts, their applications areas and the different types of pins. 12 ·· I can make a list of the different welding techniques and add facts I found on the internet. 14 R: ·· I can understand a text about detachable joining elements. 04 ·· I can understand a text about the different welding techniques. 08, 14 L: ·· I can understand a conversation of apprentices talking to their supervisor about joining technologies. 09 27 Plain bearings and rolling bearings Different kinds of bearings Advantages and disadvan- tages of rolling bearings over plain bearings A presentation by a bearing expert S: ·· I can talk about the advantages and disadvantages of rolling bearings over plain bearings. 05 ·· I can make a presentation about bearings. 08 140 W: ·· I can answer questions about bearings. 04, 06 ·· I can write down the areas of application of plain bearings and rolling bearings. 07 ·· I can create a presentation about bearings. 08 R: ·· I can understand a text about bearings. 02, 04 L: ·· I can understand a lecture about bearings. 06 28 Pep-up your writing style! Workflow of a business transaction Letter and email writing basics Filling out an online enquiry form Social media platforms S: ·· I can describe the different parts of a business letter. 09 144 W: ·· I can write an enquiry and fill out the enquiry form. 07 ·· I can write down some information for my company’s social media page. 08 ·· I can write an order. 10 ·· I can write an answer to an enquiry. 11 R: ·· I can understand a text about the workflow of a business transaction. 01 ·· I can understand a business letter. 03 ·· I can understand phrases of business communication. 05 8 Nur zu Prüfzw cken – Eigentum des Verlags öbv