zielsicher Englisch, Metalltechnik, Schulbuch

In which situations do you have contact with customers and business partners? Write them down. Discuss in class what you have in common and where differences are. E.g. questions at the building site, discussing plans with the architect, sales talks in the workshop or office with customers, accepting a delivery from a supplier, … Think about the personal characteristics that are important when dealing with with customers and/or business partners. Continue the mind map in your portfolio. There are four stages in a sales talk with a customer: match them with the German translations. 1. 2. 3. 4. Greeting your customer politely Finding out what the customer would like Presenting options to the customer After the customer decides Analysephase Präsentationsphase Eröffnungsphase Abschlussphase 03 A2–B1 04 A2 personality body language external appearance attitude positive thinking adequate clothes language and voice friendly smile avoiding too many specialist terms 05 A2 129 Dealing with customers 25 Nur zu Prüfzwecken – Eigentum des Verlags öbv