zielsicher Englisch, Allgemeine Ausgabe, Schulbuch

This is Tom’s first day at work. But oh dear! He made four serious mistakes. Read the text and find them. Anne: Good morning. Can I help you? Tom: Yes, I’m Tom Bauer, I am the new optician. I had an appointment with Ms Smith at 8 a.m. I am running a little late, sorry! My alarm clock didn’t go off. Anne: Ah, yes. Please wait for a minute, while I fetch her. Ms Smith: Good morning, Tom. Great to see you. Please come with me. Tom, would you mind pulling your trousers up a bit? You don’t want the customers seeing your pants! Tom: Oh, yes, of course. Sorry, I didn’t know that all your staff wore suits at work. Ms Smith: Well, we are a superior optician and eyewear shop. Never mind, but please look at our dress code. I did send it to you in my last email. Let me introduce you to your colleagues. You have already met Anne. She is our 3 rd year apprentice. You will be able to learn a lot from her. She is very good at her job. Then there is Jack. He will be your supervisor. Tom: Good morning, Jack. Nice to meet you! (mobile phone ringtone…) Oh, sorry, that must be my girlfriend. She probably wants to know how it is going. Jack: Nice to meet you, too, Tom. Please have your mobile phone on silent mode at all times. And never use it when customers are around. Tom: Ok, Jake. It won’t happen again. Ms Smith: I will leave you now with Jack. He will show you around in the workshop first. That way you will be out of view from the customers. 01 A2–B1 Word bank optician Optiker/in eyewear Brillen und Kontaklinsen running late zu spät sein pants Unterhose suit Anzug dress code Kleiderordnung introduce vorstellen probably wahrscheinlich silent mode lautlos Tip • In Britain and the USA people are often quick to use first names . • First names are also used much more frequently at work than in Austria, Germany or Switzerland. • Talking to your new boss or clients you should always choose the formal form to begin with… for example, Mr/Mrs/Ms Potter, until the person has specifically offered to speak with first names, such as “Please call me Holly”. • British people use basic politeness (please, thank you, excuse me) more often than Austrians and might find Austrian directness impolite. Meeting and greeting Tom has finished his apprenticeship. He is now starting his new job as an optician. He thinks he looks cool, but it doesn’t impress his new boss nor his new colleagues. What do you think? What should he do to impress his colleagues and his boss? 98 Unit 20 Nur zu Prüfzwecken – Eigentum des Verlags öbv