zielsicher Englisch, Allgemeine Ausgabe, Schulbuch

There are helpful phrases that go with each stage. Can you match them? 1 = Greeting your customer politely 2 = Finding out what the customer would like 3 = Presenting goods or services to the customer 4 = After the customer decides to buy a) 2  What exactly are you looking for? b) 1  Good morning/afternoon. What can I do for you? c) 2  Would you like to have a look at these examples in the brochure? d) 2  Have you seen any design that you like? e) 3  This material will last for a very long time. f) 4  How would you like to pay? g) 3  It’s also available in another colour. h) 3  You can have a look at it in our showroom outside. i) 2  Is it the first house construction you have experience with? j) 4  Many thanks. Bye. k) 1  How can I help you? l) 3  How do you like this one? m) 4  I’m sure you will be happy with your choice. Listen to the dialogue between Marvin’s boss and a customer and answer the following questions. 1. What do you like from the dialogue? individual answer 2. What would you do differently? individual answer Find a partner from a company in a similar field to yours. Act out a conversation. Consider the personal characteristics and use the four stages. 06 A2–B1 What colour do you prefer? 07 A2–B1 listening 7r5hr9 Word bank balcony railing Balkongeländer specific ideas konkrete Vorstellungen crack Riss adjust anpassen available erhältlich, verfügbar maintenance Wartung 08 A2–B1 88 Unit 18 Nur zu Prüfzwecken – Eigentum des Verlags öbv