zielsicher Englisch, Allgemeine Ausgabe, Schulbuch

In which situations do you have contact with customers and business partners? Write them down. Discuss in class what you have in common and where differences are. e.g. questions at the building site, discussing plans with the architect, sales talks in the workshop or office with customers, accepting a delivery from a supplier, … Think about the personal characteristics that are important when dealing with with customers and/or business partners. Continue the mind map in your portfolio. 03 A2–B1 04 A2 personality body language external appearance attitude positive thinking adequate clothes language and voice friendly smile avoiding too many specialist terms There are four stages in a sales talk with a customer: match them with the German translations. 1. 2. 3. 4. Greeting your customer politely Finding out what the customer would like Presenting options to the customer After the customer decides Analysephase Präsentationsphase Eröffnungsphase Abschlussphase 05 A2 87 Dealing with customers 18 Nur zu Prüfzwecken – Eigentum des Verlags öbv