zielsicher Englisch, Allgemeine Ausgabe, Schulbuch

Workflow of a business transaction: Fill in the missing words from the Word bank. Discuss the following questions regarding written communication with a partner: 1. Why would you prefer written to oral communication here? Written is legally binding, e.g. prices, finishing times, etc. 2. Can you think of basic rules for written communication? Formal, no writing or typing mistakes, proper greeting and ending, date 01 A2 Word bank business transaction Geschäftsvorgang enquiry Anfrage estimating the price den Preis kalkulieren crafts business Handwerksbetrieb offer Angebot meet the expectations den Erwartungen entsprechen place an order bestellen confirmation Bestätigung invoice Rechnung discount Rabatt, Skonto, Nachlass within a specified period of time innerhalb einer bestimmten Frist Business transactions generally start with an  enquiry  of future customers. contact Thereafter, crafts businesses often  visit  the customers to get more information for the next step, which is  estimating the price  . visit Having done this, the crafts business sends an  offer  to the customer. offer If it meets the customer’s expectations, they will  place an order  . The crafts business sends a  confirmation  to the customer and they can start their jobs. order When all work has been done, the customers receive an  invoice  . Sometimes they may deduct a  discount  , if they pay within a specified period of time. invoice 02 A2–B1 Pep-up your writing style! At secondary school, Hannes always had good marks in English. This is why his boss asks him to deal with an English speaking customer. Hannes feels proud, but unfortunately, he doesn’t know the right phrases to write a business letter in English. This time Hannes is lucky because a native speaker offers help! What would you do? Have you ever been asked to write a business letter in English? 74 Unit 16 Nur zu Prüfzwecken – Eigentum des Verlags öbv