zielsicher Englisch, Allgemeine Ausgabe, Schulbuch

Listen as Anna and Johannes are checking in and out of their hotel. The apprentices have arrived at their new hotel. A friendly member of the hotel staff is asking them several questions. Can you find these in the list below? Number the questions in the order they were asked. If a question was never asked, cross it out! Checking in Questions: Checking out Would you mind if I took a look at everyone’s passport …? May I have your reservation code? How would you like to pay? Cash or credit card? May I see your flight tickets? Would you like a porter to help you with your luggage? Would you like to arrange for a wakeup call? May I have your keys, please? Would you like to fill out a survey? Did you enjoy your stay? Hotel problems and complaining While waiting in the lobby, Anna and Johannes listen to some hotel guests complaining. Tick the problems mentioned. Who’s complaining? Why? 1: Melanie Hoffer a) The toilet is clogged. b) The shower drain is blocked. 2: Tim Benson a) The room is hot. b) The refrigerator is broken. 3: Linda Heath a) Water is dripping from the ceiling. b) A light won’t turn on. 4: George Miller a) The room is very loud. b) The bathroom is filthy! Mosaic What’s wrong with this hotel room? Find at least six things! The television, lamp, coffee maker is broken. The bed is (unmade, dirty, too small…) There is (a smell, smoke etc.) coming from the toilet/radiator. The carpet is dirty. The shower leaks. 07 A2–B1 listening j26e3y 2 ✗ ✗ ✗ 1 ✗ ✗ ✗ 4 ✗ 3 ✗ ✗ 1 ✗ 3 ✗ 2 08 A2–B1 listening wn738a Word bank 08 hotel staff Hotelpersonal wake-up call Weckruf porter Gepäckträger survey Umfrage 09 complain sich beschweren clogged verstopft shower drain Duschablauf blocked verstopft attendant hier: Angestellter adjust anpassen air-conditioning Klimaanlage remote-control Fernbedienung drip tropfen burned-out ausgebrannt light bulb Glühbirne filthy schmutzig ✗ ✗ ✗ ✗ ✗ ✗ 63 13 Planning a trip abroad Nur zu Prüfzwecken – Eigentum des Verlags öbv