zielsicher Englisch, Allgemeine Ausgabe, Schulbuch

There are helpful phrases that go with each part of a phone call. Can you match them up? A = Beginning a conversation B = Apologising for things C = Connecting to someone D = Taking a message E = Finishing the call, politely 1. B I’m sorry, Mr Jones isn’t in today. Can I help, instead? 2. D Would you like to leave a message? 3. A Good morning/afternoon/evening, Iron & Steel Ltd. 4. B I’m sorry, his/her line is engaged at the moment. 5. C Could you hold the line, please? 6. A Hello this is Simon Bailey speaking. 7. C Could you hold on a moment, please? 8. B I’m sorry, but you’ve got the wrong number. 9. D Could you please repeat/spell that, please? 10. C I’ll put you through. 11. B I’m afraid, I can’t hear you very well. Could you speak up a little please? 12. E I’ll tell him/her to call you back as soon as possible. 13. C I’ll connect you. 14. D Could you speak a little slower, please? 15. E Thank you for calling. Bye! 16. A Hello, Jones speaking. 17. A I’d like to speak to John Jones, please. 18. C Connecting you now, Mr Bailey. 19. D Could you ask him/her to call me back, please? It’s urgent. 20. E Thanks for your help. Goodbye! Mosaic Make up a funny conversation between these two people. individual answers 02 A2 Word bank leave a message eine Nachricht hinter­ lassen extension Durchwahl engaged besetzt hold the line/hold on am Apparat bleiben put sb. through jem. verbinden Tip Cultural aspects of telephoning in English • Company employees answer with the company name and not with their own surname followed by “Good morning/afternoon/evening.” • The caller, on the other hand, says their first and last name, their company and maybe where they are from, when calling internationally. 47 Telephone talk 10 Nur zu Prüfzwecken – Eigen um des Verlags öbv