Prime Time 5/6, Writing, Arbeitsheft

3 18 Text types •• closing: Make sure that you stick exactly to the guidelines because the salutations and closings always follow the same pattern (see page 18). Style: •• The addressee is addressed directly. •• formal/neutral Useful language: How to greet in formal e-mails and letters Salutation (at the beginning) Closing (at the end) Dear Sir, … Dear Sir or Madam, … Dear Madam, … g Yours faithfully, … Dear Mr Hunter, … Dear Mrs Billington, … Dear Ms Johnson, … g Yours sincerely, … How to write a formal e-mail/letter •• Underline/Highlight the main points of the prompt. –– What is the purpose of the text? –– Who are the people to whom you are writing? –– What are you supposed to write about? •• Formal requirements –– Include addresses of the sender and the addressee (not required for exams). –– Write a reference/subject line at the beginning. –– Include the date. •• How to start –– Start with a salutation. –– Mention reasons for writing (introduce your theme and say why you are writing). •• Aspects to consider –– Organise the essential information in paragraphs in the main body. –– Express yourself precisely. –– Organise your points in a logical order. –– Use formal/polite style. –– Call for action (if necessary). •• How to end a formal e-mail/letter –– Use a closing sentence. –– Match the closing line with the salutation at the beginning. –– Add your signature and print your full name. –– Give a reference to enclosures if necessary. 3.1.2.1 E-mail/Letter of complaint g Prime Time 5, page 144; Prime Time 5 Transition, page 146 In an e-mail/a letter of complaint you express your protest against or your disappointment about something that has turned out to be different from what you expected. Purpose: •• to get your problem solved •• to get compensation/a refund •• to exchange your product for a new one Target group: •• a representative of a company/organisation Keep in mind that your addressee might not be personally responsible for your problem. Layout and structure: •• Beginning: –– Say why you are writing. Clearly name the subject or content. –– Do not begin by saying who you are. Nur zu Prüfzwecken – Eigentum des Verlags öbv