way2go! 7. Practice Pack, Arbeitsheft

15 Read the text about how to communicate effectively. Some words are missing. Complete the text by writing one word for each gap (1–13) in the spaces provided. The first one (0) has been done for you. LANGUAGE IN USE 9 Why effective communication is so difficult We’ve all had experiences where we thought we’d (0) something clear, only to find that we were misunderstood. Or perhaps we thought we understood someone else, (1) we got it wrong. This sort of thing can have unfortunate consequences ranging (2) a disagreement between friends to significant inconvenience for someone, or even a lawsuit if the misunderstanding has (3) consequences. Why do these things happen so often? To be a good communicator, you must also be a good listener. Pay (4) and focus on the speaker, actively listening to what she or he is telling you. Ask questions to make things clear and repeat important points. If the communication is in (5) , use these same techniques: focus, read carefully, read again, ask questions if possible. Make (6) the information you communicate is clear. If it is complex, begin by explaining in a general sense what you need to say, then go on in a way that makes it relevant to your listener. Stay on (7) and be as brief as you can without leaving out important details. If what you have to say will be long, try to break it (8) into subtopics. Sometimes, there are cultural barriers to communication. Especially (9) one or both of you are talking in a foreign language, you need to take extra care so that (10) is no misunderstanding. Ask for help if necessary and possible. Remember that cultural interpretations of things such as (11) language, gesture, tone and eye contact can differ, and you may be sending a message that you’re not even (12) of. These situations may require great sensitivity and tact. Also, make an effort to control your tone (13) voice. No one likes to be patronised or treated like a child. Speaking in an unfriendly or angry way can destroy any chance of successful communication. 0 made 7 1 8 2 9 3 10 4 11 5 12 6 13 Nur zu Prüfzwecken – Eigentum des Verlags öbv