way2go! 6. Practice Pack, Arbeitsheft

20 Unit 03 | See it. Want it. Buy it. Read the email of complaint about a phone case. Some words are missing. Complete the text by writing one word for each gap (1–9) in the spaces provided. The first one (0) has been done for you. LANGUAGE IN USE 9 Look at the writing task in your coursebook on p. 40 again. How does the email above deal with the bullet points of the task? Which bullet point is not addressed? Underline phrases you could use in your own email. WRITING 10 From: Joanna Oakes <jnoakes@email.com > To: Jerry Holmes <jerry_holmes@fyc.email > Subject: Mobile phone case purchased Dear Mr Holmes, I am writing to express my dissatisfaction (0) the mobile phone case which I purchased recently from your company. Firstly, although the case is supposed to fit my (1)  , it is too big, which is why the phone keeps falling out. The (2) is that my phone is now damaged on one corner. As you can imagine, I am extremely angry and upset about this. (3)  , the colour of the mobile case comes off. I now have red and green marks all over the pocket of my new white jeans, which is very frustrating. As a result, my trousers need professional (4) to remove the marks. Lastly, the holes in the mobile case are in the (5) place. When I try to press the buttons to change the volume, it does not work as the buttons are covered by the case. This makes it very (6) to make phone calls. I really must express my disappointment about the poor quality of this item. I insist (7) a full refund for the mobile case, and I (8) also like compensation for cleaning my clothes. I can be reached by email at jnoakes@email.com and look (9) to your quick reply. Best regards, Joanna Oakes 0 with 5 1 6 2 7 3 8 4 9 Nur zu Prüfzwecken – Eigentum des Verlags öbv