way2go! 7. Coursebook, Schulbuch

35 Expand your vocabulary: Communication Use the article to create a collection of expressions dealing with communication (e.g. kinds of messages, verb/noun phrases, etc.). Organise them in a way you prefer to study (e.g. a table with translations or a word map). LANGUAGE 33 0 Schulz von Thun says that speakers need to . say what they mean 1 According to Von Thun, listeners should avoid . 2 After an ‘appeal’, listeners should know whether or not . 3 Communication problems arise when neither person . 4 Listeners can be confused by . 5 If you notice the listener hasn’t understood your message, you should . 6 The secret of really listening lies in . 7 If someone is revealing personal information about themselves, you have to . identify the feeling of the other person and why they are feeling that way (“You’re feeling … because …”). As the listener you have choices to make about which ear you are going to hear emphasised. It is often helpful to first try to identify which side of the square the speaker is coming from, i.e. to really listen. Is the speaker giving me information and/or telling me about themselves (self-revelation)? It is then essential to help them identify their feelings. Are they asking me to do something (appeal)? Are they saying something about our relationship? Then I can go to the emotional level and use attentive listening skills, “You’re feeling …” messages, until the relationship aspect is clarified and the conversation can move on to other aspects: self-revelation, information or appeal. Nur zu Prüfzwecken – Eigentum des Verlags öbv