way2go! 6, Schulbuch

40 Unit 03 | See it. Want it. Buy it. Study the set phrases a–m below. 1 Would you use them as an opening (O) or closing (CL) statement? 2 Do you think they are rather mild or determined ? (Sometimes both may be correct.) a I hope this matter can be dealt with promptly.  CL b I insist on a full refund. c I am writing to express my total dissatisfaction with … d I regret that I must write to express my disappointment about … e I hope you will take my comments into consideration. f I look forward to your quick reply. Should you require any further information, please contact me at … g I am writing to draw your attention to … h I look forward to receiving an apology. i I hope you can give me a refund. j I can be reached by phone at … at any time or by email at … k I am writing to express my frustration at … l I would like to have this problem solved quickly. If I do not hear from you within 10 days, I will have to contact … m I feel completely misled and therefore … 19 CaseComp , an online shop, is advertising fabulous cases for all kinds of mobiles at reasonable prices. You ordered one, but the case you got is not what you expected. You have decided to write an email to the manager ( Dear Sir or Madam ) of CaseComp , based on the notes you have made. In your email you should:  explain why you ordered a case from CaseComp  describe the problem  suggest what CaseComp should do Write around 200 words.  See Writing coach, Formal email , p. 176. WRITING 20 M p. 20 Writing an email of complaint Have you ever been dissatisfied with a product you have bought? What happened and what did you do about the problem? Take some notes, then talk to a partner for about a minute. This is how you can write an email of complaint if you have a problem with something you have bought. Highlight the things which are new to you. STRATEGIES 18 a b Subject/Re: Provide a brief description of your complaint (e.g. Complaint regarding malfunctioning watch ). Salutation: Dear Sir or Madam, – if you don’t know the name of the contact person. Reasons for writing: Say why you are complaining. I wish to complain about …, which I purchased (location/date) … Main body: − Be as clear and specific as possible. What exactly are you complaining about? − Why are you complaining about something? Justify your complaint. Provide details for the recipient to understand the problem. Be precise. − Explain what you expect to happen, what should be done about your complaint. Do you expect an apology, a replacement or a refund? Use formal and polite language, especially if you are asking for compensation. Closing: I look forward to your quick reply including signature. Notes more expensive than advertised, dull colour, quality? broke when put on phone! Nur zu Prüfzwecken – Eigentum des Verlags öbv