way2go! 5, Schulbuch

169 Writing coach Informal and formal email You write emails to give or ask for information, to apologise, complain, make suggestions, or apply for a job. If you write to friends or relatives, your emails will be personal and informal, whereas if you write to people you don’t know/ don’t know so well, your emails will be rather formal. In informal emails you may use informal language, including short forms, such as don’t and isn’t . In formal emails, however, the language has to be formal because this is seen as more polite (for examples, see p. 96). Formal emails should therefore not contain any short forms. The main differences between informal and formal emails: Important points to remember when writing an email:  You start with: From: your name and email address To: the name and email address of the person you are writing to Subject: what the email is about  You address the person you are writing to and you sign off at the end.  In the introduction you often refer to the email you have received, or you give your reason for writing.  Before signing off you might want to say that you would like to stay in contact. Organisation Informal email Formal email Greeting/Salutation Dear Hannah, Hi Oliver, Hello Mark, Dear Sir or Madam, (if you don’t know the person you are writing to); Dear Ms Sunderland, (if you know the person by name) Say why you are writing Thanks for your email. Good to hear you’re well. Let me tell you about … I am referring to your email from  20 th August … I would like to inquire about … Main body Start a new paragraph for each of the content points (bullet points). Address and develop the bullet points and observe the function words ( explain , describe , suggest , etc.) given in the prompt. Say that you want to stay in contact Let’s keep in touch. Hope to hear from you soon. I look forward to your reply/response. I look forward to hearing from you. Sign off All the best, Take care, Hugs, Best, … Best regards, Kind regards, Yours truly, Yours sincerely, Sincerely yours, … Nur zu Prüfzwecken – Eigentum des Verlags öbv