Englisch BHS, Maturatraining mit Audio-CD

58 Writing A letter of complaint to a company You are working as an intern at KXP Systems, where you are responsible for the company’s English correspondence. Your boss has asked you to write a letter of complaint to Computer World Inc. (108 Euston Road, London NW1 2RB), from where 8 LED flat-screen monitors were ordered. Some things went wrong (see below), which is why you are writing to Mr Van Burren, the company’s manager in the UK. Letter 07 In your letter you should: · explain why you are writing. · describe the inconvenience caused by this situation. · state how you expect the company to resolve the matter. Write around 250 words. NOTES Order number: X9885Y of 21 May Items: 8 LED flatscreen monitors Problems: · three monitors scratched · user instructions in Chinese and Japanese only · attempts to contact the company’s support line failed Nur zu Prüfzwecken – Eigentum des Verlags öbv