English Unlimited HTL 2, Schulbuch mit Audio-CD und CD-ROM

19 The world of work 02 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS Complete the table below. Use the job descriptions in 2 and a dictionary to help you. Complete the text about the work of computer technicians with words from the box. There are two extra words that you should not use. 3 Adjective Noun Adjective Noun reliable trustworthy confident calm creative reliability patience determination punctual flexible polite kind honesty experience dedication VOCABULARY AND READING 4 WRITING AND SPEAKING 5 a reliable calm knowledge honest encouraged experience skills patient time management 1. You need to be with yourself and the people you work with. Diagnosing hardware and so ware problems can take a long time. 2. Improve your . e world of computers is changing all the time. e average lifespan of a model is about two years. 3. Be . If you have too much work, tell your customers in advance you will be late. 4. Stay . Most people will call you as a last resort 1 . erefore, they may be angry, frustrated or worse. Keep a positive attitude. 5. Be . Customers expect professional and trustworthy technicians. If you can’t solve the problem, tell them the truth. 6. Show your communication . Being able to communicate clearly face-to-face or over the telephone ensures the customer has condence in you and will understand what is going on. 7. One of the most important factors is . e longer you have done your job, the better you should get. At the moment there are over 65,000 certi ed computer technicians worldwide, but a lot more are needed. Computer technicians can nd work in almost every business, large and small, as well as in almost every home. And wherever computers are, there are problematic les, hard drive or system crashes. If you want to become a computer technician, you should meet the following requirements. In small groups, choose a job and write a short job description. You can use the ads in 2 to help you. Make a poster to display in class. Include pictures / drawings and the job description you wrote. Talk about the posters. Is there any information you would like to add to the other posters? furniture tester architect clown technical engineer dog walker ice sculptor volunteer for an NGO food tester test audience for a film b c 1 as a last resort: if all other methods don’t work Nur B S zu Prüfzwecken – Eigentum O des Verlags öbv