Prime Time 5, Coursebook mit Audio-CD

Useful language Greetings • Dear Mr/Mrs/Ms, … • Dear Sir/Madam, … • Dear Sir or Madam, … Reasons for writing • I am writing regarding … • I am writing in response to your advertisement … • I am writing to you about … • I am writing to complain about … Body of the letter • First/Secondly/Thirdly/Finally your advertisement/brochure promised … • I am disappointed because … • Moreover, the … was supposed to be … • Enclosed are copies of the receipt and guarantee. Ending • I look forward to your reply and a resolution to my problem. • I would like you to refund my money. • Unless I receive a satisfactory reply, I will write to the Consumer Association. • Please contact me at the above address. • Yours faithfully/Yours sincerely, … TECHSTORE 32 Tower Street London, SW12 12 January 20 .. Dear Sir or Madam, On January 10, 20.. I bought a SUMSOKIA N901 mobile phone at TECHSTORE, 32 Tower Street, London, SW12. Unfortunately, your product has not performed well at all because it could not even be switched on after having fully charged the battery. To resolve the problem, I would appreciate it if you could exchange the phone or refund my money. Enclosed are copies of the receipt and guarantee. I look forward to your reply and a resolution to my problem. Please contact me at the above address or jschmied928@hotmail.com. Yours faithfully, Julia Schmied Julia Schmied Julia Schmied Sonnenweg 75 7000 Eisenstadt WG 4 Letters of complaint  Page 94 Example question You have recently bought a new SUMSOKIA N901 mobile phone at TECHSTORE, 32 Tower Street, London, SW12, but it cannot be switched on. Write a letter of complaint. Example answer 144 Writing guide W Nur zu Prüfzwecken – Eigentum des Verlags öbv